Room Controller - Thai Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Controller coordinates room status and availability between Front Office and Housekeeping, helping ensure rooms are cleaned, inspected, released, and assigned efficiently. Requirements typically include prior hotel or rooms-division experience, strong computer and communication skills, attention to detail, and fluency in Thai; English is usually preferred, while additional languages are an advantage. The successful candidate is expected to maintain accurate records, respond quickly to operational changes, support guest requests, and work professionally across departments. This role requires flexibility for rotating shifts, weekends, and public holidays, as well as a calm, organized approach in a busy resort environment.

About the employer

JW Marriott Phuket Resort & Spa is a luxury beachfront resort located on Mai Khao Beach in northern Phuket, Thailand. It operates under JW Marriott, the luxury hospitality brand of Marriott International, and offers upscale accommodation, restaurants, bars, spa facilities, pools, meeting spaces, and family-oriented activities. The resort serves international leisure travelers, families, weddings, and corporate groups. As part of Marriott International, it generally provides structured operating standards, training, career-development opportunities, and employee benefits that may include staff meals, uniforms, accommodation support, discounts, and service-charge participation, depending on the position and local policy. The property emphasizes personalized service, wellness, Thai hospitality, environmental awareness, and a polished guest experience. Working there can provide valuable experience in a large international resort with a multicultural workforce and strong exposure to rooms operations.