Duty Manager - Four Points by Sheraton Desaru

Job Description

The Duty Manager supports daily hotel operations, supervises front-office and guest-service activities, handles complaints, coordinates with housekeeping, food and beverage, and engineering teams, and ensures a smooth guest experience during assigned shifts. Candidates typically need hotel or hospitality experience, strong communication and problem-solving skills, professional presentation, and the ability to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems, cash handling, safety procedures, and Marriott service standards is advantageous. The successful candidate should be calm under pressure, guest-focused, decisive, and comfortable leading colleagues while maintaining service quality and operational efficiency.

Company Info

Four Points by Sheraton Desaru is a contemporary beachfront hotel in Desaru Coast, Johor, Malaysia, operated under Marriott International's Four Points brand. The property is designed for leisure travellers, families, groups, and business guests seeking comfortable accommodation, dining, recreation, and access to the area's beaches and attractions. Four Points hotels are known for approachable service, practical amenities, local food and beverage offerings, and a relaxed atmosphere. As part of Marriott International, the hotel benefits from established global operating standards, structured training, recognised brands, and international career opportunities. Team members are expected to deliver reliable guest service, work collaboratively across departments, and uphold Marriott's values of inclusion, professionalism, and hospitality. The Desaru location combines resort operations with opportunities to serve both domestic and international visitors.

Destination Guide

Desaru is on Malaysia's southeastern coast in Johor rather than on an island, facing the South China Sea. Hospitality opportunities include front office, housekeeping, food and beverage, culinary, engineering, recreation, sales, and resort management, with larger cities such as Johor Bahru and Kuala Lumpur offering broader career options. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions; English is widely used in hotels, while Malay is the national language. Life in Desaru is quieter and more resort-oriented than city living, with beaches, seafood, water activities, and a warm tropical climate. Foreign employees normally need an employer-sponsored Employment Pass, and work should begin only after approval. Employers commonly assist with documentation, accommodation, and relocation, but candidates should confirm benefits, transport, healthcare, and visa terms before accepting an offer.