Duty Manager - Four Points by Sheraton Desaru

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports daily hotel operations, supervises front-office and guest-service activities, handles complaints, coordinates with housekeeping, food and beverage, and engineering teams, and ensures a smooth guest experience during assigned shifts. Candidates typically need hotel or hospitality experience, strong communication and problem-solving skills, professional presentation, and the ability to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems, cash handling, safety procedures, and Marriott service standards is advantageous. The successful candidate should be calm under pressure, guest-focused, decisive, and comfortable leading colleagues while maintaining service quality and operational efficiency.

About the employer

Four Points by Sheraton Desaru is a contemporary beachfront hotel in Desaru Coast, Johor, Malaysia, operated under Marriott International's Four Points brand. The property is designed for leisure travellers, families, groups, and business guests seeking comfortable accommodation, dining, recreation, and access to the area's beaches and attractions. Four Points hotels are known for approachable service, practical amenities, local food and beverage offerings, and a relaxed atmosphere. As part of Marriott International, the hotel benefits from established global operating standards, structured training, recognised brands, and international career opportunities. Team members are expected to deliver reliable guest service, work collaboratively across departments, and uphold Marriott's values of inclusion, professionalism, and hospitality. The Desaru location combines resort operations with opportunities to serve both domestic and international visitors.