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Guest Experience Expert

Philippines Sheraton Manila Bay PHP 18,000–PHP 28,000 per month, potentially including service charge and benefits*
Job Description

The Guest Experience Expert welcomes guests, supports check-in and check-out, handles requests, provides local information, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to work flexible shifts, weekends, and holidays. Hotel or front-office experience is helpful, while English and Filipino proficiency is generally expected. The role requires patience, attention to detail, teamwork, confidentiality, and a genuine willingness to anticipate guest needs and represent Sheraton positively.

Company Info

Sheraton Manila Bay is a full-service hotel in the Malate district of Manila, offering accommodation, dining, meetings, events, and leisure facilities for business and holiday travelers. It operates under Sheraton Hotels & Resorts, a global Marriott International brand known for welcoming public spaces, business-friendly services, and community-focused guest experiences. Marriott International is one of the world's largest hospitality companies, with hotels and resorts across many countries and a broad portfolio of international brands. Employees typically work in a structured, service-oriented environment with opportunities for training, internal mobility, and exposure to international hospitality standards. At Sheraton Manila Bay, the Guest Experience Expert contributes directly to guest satisfaction while coordinating with front office, housekeeping, food and beverage, and other hotel departments.

Destination Guide

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, including hotel, restaurant, resort, customer-service, and travel roles. Filipino culture is generally warm, family-oriented, respectful, and service-minded, with English widely used in workplaces. Manila provides the broadest employment market and extensive dining, shopping, and entertainment, although traffic and higher living costs are common. Island destinations offer a more relaxed lifestyle, but transport and services may be less convenient. Foreign nationals normally need an employer-sponsored work visa or permit, and should confirm requirements with the Bureau of Immigration and the Department of Labor and Employment before working. Local applicants should prepare valid identification, employment records, and suitable accommodation plans. Research salary, service-charge policies, transport, healthcare, and emergency arrangements before relocating.