Loyalty Executive - Fairfield by Marriott Jakarta Soekarno Hatta Airport

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Loyalty Executive supports Marriott Bonvoy guest-membership activities at Fairfield by Marriott Jakarta Soekarno-Hatta Airport. Typical responsibilities include explaining loyalty benefits, enrolling guests, updating member information, resolving membership concerns, encouraging repeat stays, and coordinating with Front Office and other hotel departments. Candidates are generally expected to have hospitality, guest-relations, or customer-service experience, strong communication skills, a professional appearance, and confidence using hotel systems and Microsoft Office. English and Bahasa Indonesia are important; additional languages are advantageous. The successful candidate should be service-minded, organized, attentive to detail, comfortable meeting performance targets, and able to work rotating shifts, weekends, and public holidays in a busy airport-hotel environment.

About the employer

Fairfield by Marriott Jakarta Soekarno-Hatta Airport is a modern Marriott-branded hotel serving passengers, airline crews, business travelers, and guests using Jakarta’s main international airport. The property combines Fairfield’s practical, comfortable accommodation with Marriott International’s global operating standards and Marriott Bonvoy loyalty program. Its services typically include guestrooms, dining, meeting facilities, airport-oriented guest support, and professional hospitality operations. As part of Marriott International, one of the world’s largest hotel companies, the hotel offers employees exposure to international service procedures, structured training, and potential career mobility across a wide network of properties. The workplace is likely fast-paced and multicultural, with a strong emphasis on guest satisfaction, reliable service, teamwork, safety, and loyalty-member engagement.