Guest Relation Officer - Fairfield by Marriott Jakarta Soekarno Hatta Airport

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relation Officer welcomes guests, supports check-in and check-out, handles requests and complaints, provides local information, coordinates with housekeeping and other departments, and helps ensure a smooth and memorable stay. Candidates should have experience in guest services, front office operations, or hospitality, along with strong English and Indonesian communication skills. A friendly, professional appearance, customer-focused attitude, problem-solving ability, and flexibility to work shifts, weekends, and public holidays are expected. Familiarity with hotel property-management systems and Marriott service standards is advantageous. The role requires patience, attention to detail, teamwork, and the ability to remain calm while assisting guests in a busy airport-hotel environment.

About the employer

Fairfield by Marriott Jakarta Soekarno-Hatta Airport is an international airport hotel operating under Fairfield by Marriott, one of Marriott International’s select-service brands. Fairfield hotels are designed to provide dependable, comfortable accommodation, practical facilities, and friendly service for business travelers, transit passengers, airline crews, and leisure guests. The Jakarta property serves travelers using Soekarno-Hatta International Airport and benefits from its connection to the wider Jakarta and Tangerang business area. As part of Marriott International, the hotel is expected to follow established standards for guest care, cleanliness, safety, and operational consistency. Employees may gain access to structured training, global hospitality practices, and career opportunities across Marriott’s worldwide hotel network, subject to local employment terms and company policies.