Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily resort operations, supports department leaders, and ensures guests receive smooth, attentive service throughout their stay. Requirements typically include hotel or resort experience, preferably in front office or operations, strong English communication, leadership ability, and familiarity with Marriott or luxury hospitality standards. The successful candidate is expected to handle guest concerns professionally, coordinate arrivals and departures, monitor service quality, respond to emergencies, prepare reports, and support colleagues during busy periods. Flexibility to work rotating shifts, weekends, and public holidays is essential. Knowledge of local Indonesian languages, additional international languages, and hotel property-management systems would be advantageous.

About the employer

TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo is a high-end Marriott property in Flores, Indonesia, set within the dramatic landscapes of Labuan Bajo and the gateway to Komodo National Park. The resort combines locally inspired architecture, upscale accommodation, wellness facilities, dining, and destination-focused guest experiences. As part of Marriott International's Luxury Collection, it is expected to emphasize personalized service, cultural authenticity, refined hospitality, and memorable travel experiences. The property serves international leisure travelers, luxury vacationers, and guests exploring Komodo's islands and marine environment. Employees typically work in a multicultural setting where attention to detail, teamwork, professional presentation, and respect for local traditions are highly valued.