Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides local information, handles guest concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail, and the ability to remain calm under pressure. Previous experience in hotel front office, guest relations, or hospitality is advantageous. Fluency in English is generally required, while Arabic or other languages are helpful. The role requires flexibility to work rotating shifts, weekends, and public holidays, along with confidence using hotel systems and working effectively with colleagues.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium, and select-service brands. Its brands include Marriott Hotels, JW Marriott, The Ritz-Carlton, Sheraton, Westin, Le Méridien, Courtyard, and many others. Marriott emphasizes warm hospitality, consistent service standards, guest loyalty, and career development for associates. The Marriott Hotel Al Jaddaf Dubai is located in Dubai's Al Jaddaf district and serves business and leisure travelers with accommodation, dining, meeting facilities, and guest services. Employees are typically expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to Marriott's service values while supporting an international guest base.