Guest Experience Expert - Butler Service Desk

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – Butler Service Desk supports personalized service for guests staying at TA’AKTANA, a Luxury Collection Resort & Spa in Labuan Bajo. Requirements generally include previous experience in guest relations, front office, concierge, butler service, or luxury hospitality; strong English communication; professional presentation; computer literacy; and the ability to work flexible shifts, weekends, and holidays. Knowledge of additional languages and local attractions is advantageous. The successful candidate is expected to anticipate guest needs, coordinate requests with hotel departments, manage service information accurately, resolve concerns discreetly, and deliver warm, highly personalized experiences. Excellent organization, cultural awareness, teamwork, and attention to detail are essential.

About the employer

TA’AKTANA, a Luxury Collection Resort & Spa, is a Marriott-affiliated luxury resort in Labuan Bajo, on the island of Flores, Indonesia. The property is designed as an upscale destination connected to the natural beauty of Komodo National Park and the surrounding Flores archipelago. It offers refined accommodation, dining, spa, leisure, and personalized guest services for international and domestic travelers. As part of Marriott International’s Luxury Collection, the resort focuses on distinctive local character, high service standards, memorable experiences, and thoughtful cultural connections. Employees work in a resort environment where hospitality, teamwork, discretion, and attention to detail are highly valued. The property also provides opportunities to develop skills in luxury hotel operations while living in one of Indonesia’s most rapidly growing tourism destinations.