Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room reservations, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Requirements typically include previous hotel or customer-service experience, good English communication, computer literacy and confidence using booking platforms. Knowledge of hotel room types, rates, packages and reservation procedures is important; additional language skills are an advantage. The successful candidate is expected to provide accurate, friendly and prompt service, convert enquiries into bookings, protect guest information and coordinate closely with Front Office, Sales and Revenue teams. Flexibility for shifts, weekends and public holidays is normally required. Candidates should be detail-oriented, commercially aware, well presented and able to remain calm while handling multiple requests.

About the employer

TA AKTANA, a Luxury Collection Resort & Spa in Labuan Bajo, is presented as an upscale hospitality destination in Indonesia’s East Nusa Tenggara region. The property is associated with the Luxury Collection style of travel, which focuses on distinctive local character, personalized guest service and refined accommodation. A resort in Labuan Bajo would cater to leisure travelers, affluent international visitors and guests exploring Komodo National Park and the surrounding islands. Typical operations include guest rooms and suites, food and beverage outlets, spa and wellness facilities, excursions and event services. Employees can expect an international hotel environment with strong attention to service standards, cultural authenticity, presentation and guest satisfaction. Specific details about the resort’s opening, facilities, benefits and employment terms should be confirmed directly with the recruiter or Marriott careers team.