Butler - Mandapa, a Ritz-Carlton Reserve

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Butler provides highly personalized service to guests at Mandapa, a Ritz-Carlton Reserve, anticipating needs and creating memorable stays. Responsibilities may include pre-arrival planning, airport or villa coordination, luggage assistance, arranging dining and activities, responding to requests, and maintaining detailed guest preferences. Candidates are expected to have luxury hotel, guest relations, or butler experience, excellent English communication, professional grooming, strong local knowledge, and a warm, discreet service style. Additional languages and knowledge of Balinese culture are advantageous. The role requires flexibility for shifts, weekends, and holidays, attention to detail, teamwork, initiative, and the ability to remain calm while handling demanding or confidential guest requests.

About the employer

Mandapa, a Ritz-Carlton Reserve is a luxury resort in Ubud, Bali, operated under Marriott International’s Ritz-Carlton Reserve brand. Set among rice terraces and the Ayung River landscape, the resort offers private villas and suites, refined dining, spa experiences, cultural activities, and highly personalized service. Ritz-Carlton Reserve properties are designed for travelers seeking privacy, local immersion, and distinctive experiences rather than a conventional large-resort atmosphere. Employees are expected to deliver thoughtful, anticipatory hospitality while respecting Balinese traditions and the natural surroundings. Marriott International provides the wider corporate framework, including recognized service standards, training, career development, and employee benefits that vary by contract and location. Mandapa’s workplace is particularly suited to hospitality professionals who enjoy luxury service, cultural engagement, and working closely with international guests in a tranquil resort environment.