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Front Office Associate

Sri Lanka Sheraton Colombo Hotel LKR 60,000–100,000 per month, often supplemented by service charge, meals, allowances, and staff benefits*
Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to questions, coordinates with housekeeping and other departments, and supports a smooth guest experience. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good English. Previous experience in hotel front office or a related service role is preferred, while knowledge of additional languages is advantageous. The role requires flexibility for shifts, weekends, and public holidays, along with attention to detail, patience, teamwork, and the ability to resolve guest concerns courteously.

Company Info

Sheraton Colombo Hotel is part of Sheraton Hotels & Resorts, a well-established Marriott International brand serving business and leisure travellers worldwide. Located in Colombo, the hotel is designed as a full-service property with guest rooms, dining venues, meetings and events facilities, and leisure amenities. Sheraton hotels focus on welcoming service, comfortable social spaces, and reliable hospitality for both international visitors and local guests. Employees typically work within Marriott’s service standards and benefit from structured training, operational experience, and potential career opportunities across the wider Marriott network. The Colombo property supports Sri Lanka’s growing tourism and business-travel sector and brings together colleagues from front office, food and beverage, housekeeping, engineering, sales, and administration.

Destination Guide

Sri Lanka offers opportunities in hotels, resorts, restaurants, tourism, travel services, technology, education, and business support, particularly in Colombo, Galle, Kandy, and major coastal destinations. The culture is welcoming and diverse, with Sinhala, Tamil, and English commonly used; respect for religious customs, modest dress at temples, and polite communication are important. Lifestyle ranges from busy urban living in Colombo to quieter beach, hill-country, and rural communities. Foreign employees generally need an employer-supported work or residence visa and should confirm current requirements with the Sri Lankan embassy and immigration authorities before travelling. Employers may assist with sponsorship, accommodation, meals, transport, or relocation, but these benefits vary. New arrivals should budget for deposits, transport, healthcare, and initial living costs, and verify contract terms, salary, service charge, insurance, and accommodation arrangements before accepting an offer.