Reservations Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Sales Manager leads the reservations team, manages booking enquiries and conversion performance, and supports room revenue through effective selling and inventory coordination. Candidates typically need a bachelor's degree or equivalent hospitality experience, several years in hotel reservations or front-office sales, strong knowledge of property-management and reservation systems, and excellent English communication skills. The role requires leadership, coaching, commercial awareness, attention to detail, and the ability to work shifts, weekends, and holidays. The successful candidate is expected to deliver accurate, prompt guest service, achieve occupancy and revenue targets, maintain rate and booking controls, resolve escalated concerns, and work closely with front office, sales, revenue management, and other hotel departments.

About the employer

The Westin Manila is part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Westin Hotels & Resorts is positioned around wellness, helping guests maintain healthy routines while travelling through its sleep-focused rooms, fitness offerings, nutritious dining, and restorative guest experiences. A Westin property typically combines full-service accommodation with restaurants, meetings and events, and professional guest services. Employees benefit from an international operating environment, structured hospitality standards, training opportunities, and potential career mobility across Marriott brands and destinations. The Westin Manila serves business and leisure travellers in the Philippines, where reservations, front-office, sales, and revenue teams play an important role in delivering efficient service and strong commercial performance.