Front Office Supervisor - Four Points by Sheraton Desaru

Job Description

The Front Office Supervisor supports the Front Office Manager in overseeing reception and guest-services operations at Four Points by Sheraton Desaru. Responsibilities typically include supervising front-desk colleagues, coordinating check-in and check-out, handling guest requests and complaints, monitoring room availability, maintaining accurate billing and records, and ensuring Marriott service standards are followed. Candidates should usually have experience in hotel front-office operations, strong communication and customer-service skills, basic computer and property-management-system knowledge, and the ability to lead a team. The role requires flexibility to work shifts, weekends and public holidays, professional grooming, sound judgment, and the ability to remain calm in a busy resort environment. Experience with Marriott systems and knowledge of Malaysian hospitality practices would be advantageous.

Company Info

Four Points by Sheraton Desaru is a contemporary resort hotel in Desaru, Johor, operated under Marriott International’s Four Points brand. The property serves leisure travelers, families, business groups and event guests visiting the Desaru Coast, a growing destination on Malaysia’s southeastern shoreline. Four Points hotels generally focus on approachable service, comfortable accommodation, social dining, local experiences and practical amenities for both short and extended stays. As part of Marriott International, the hotel operates within a global hospitality network with established service standards, training resources and opportunities for internal career development. Its operations typically include accommodation, food and beverage, meetings and events, recreation and guest services. Employees can expect a multicultural workplace, rotating schedules and interaction with both domestic and international visitors. Specific benefits, accommodation arrangements and employment terms depend on the official offer and the employee’s level of experience.

Destination Guide

Desaru is a coastal resort destination in Johor rather than a separate island, with beaches, water activities, golf, nature attractions and a quieter lifestyle than Kuala Lumpur or Singapore. Hospitality jobs are commonly available in hotels, restaurants, recreation, events, housekeeping, engineering and guest services, especially during peak holiday periods. The local culture blends Malay traditions with Chinese, Indian and international influences; modest dress and respectful behavior are appreciated. Daily life is relaxed, although public transport is limited, so many residents rely on motorcycles, cars or staff transport. Housing may be available through the employer, but candidates should confirm accommodation, meals, transport and service-charge arrangements before relocating. Foreign nationals normally need an employer-sponsored Malaysian work authorization, such as an Employment Pass, and must not begin work before approval. Applicants should verify passport, medical, immigration and contract requirements with Marriott and Malaysian authorities. Johor’s proximity to Singapore provides additional travel and career opportunities, though living costs vary considerably by location.