Loyalty Manager (Duty Manager) - Thai Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Loyalty Manager (Duty Manager) oversees guest services, loyalty-program recognition and daily hotel operations while acting as the manager on duty. Requirements typically include hotel front-office or guest-relations experience, strong communication and problem-solving skills, computer and property-management-system proficiency, and the ability to lead colleagues across departments. Thai-language fluency is essential, with English communication expected; additional languages are advantageous. The successful candidate should be polished, service-focused, calm under pressure and comfortable handling guest concerns, VIP arrivals, operational decisions and shift-based work. Experience with Marriott Bonvoy or another major hotel loyalty program would be beneficial.

About the employer

JW Marriott Phuket Resort & Spa is a luxury beachfront resort located on Mai Khao Beach in northern Phuket, Thailand. It operates under JW Marriott, Marriott International’s premium luxury hospitality brand, known for refined service, wellness, dining and personalized guest experiences. The resort offers guestrooms, suites, villas, restaurants, bars, spa facilities, pools, event spaces and family-oriented amenities. As part of Marriott International, the property provides employees with exposure to international hospitality standards, structured training and potential career mobility across a global hotel network. Its guest profile includes international leisure travelers, families, loyalty-program members, wedding groups and corporate visitors. The resort places strong emphasis on guest satisfaction, operational excellence, cultural awareness and teamwork across front office, food and beverage, recreation and support departments.