The Guest Experience Expert (Front Office Agent) welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves service concerns professionally. Candidates should have strong English communication skills, a polished customer-service approach, good computer skills, and the ability to work accurately under pressure. Previous hotel front-office or guest-relations experience is preferred, while familiarity with hotel systems such as Opera is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to represent Westin and Marriott standards, anticipate guest needs, maintain a professional appearance, cooperate with colleagues, and create a warm, personalized arrival and departure experience.
The Westin Dubai Mina Seyahi Beach Resort & Marina is a luxury beachfront resort in Dubai operated under Marriott International’s Westin brand. Located in the Mina Seyahi area, the resort is known for its private beach, swimming pools, restaurants, wellness facilities, family amenities, and views of the Arabian Gulf. Westin positions itself around wellbeing, offering guests experiences focused on sleep, nutrition, movement, and relaxation. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across global markets. Employees at the resort work in a multicultural environment and are expected to deliver attentive, personalized service while following Marriott and Westin operating standards. The property offers career opportunities across front office, food and beverage, housekeeping, culinary, engineering, wellness, events, and management.
The United Arab Emirates is a major destination for hospitality professionals, with strong opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, and other resort areas. The culture is multicultural and generally welcoming, while local customs emphasize modest dress, courtesy, respect for religion, and responsible public behavior. Dubai offers a busy lifestyle with beaches, shopping, dining, nightlife, and international communities, although housing and transport costs can be high. Most overseas employees require employer-sponsored residence and work visas; the hiring company normally arranges the process, medical testing, Emirates ID, and labor documentation. Candidates should confirm whether accommodation, meals, transport, health insurance, flights, and service charge are included in the offer. Relocating employees should budget for deposits, personal expenses, and initial setup costs, and should never work on a tourist visa.
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