Loyalty Manager - Le Meridien Khao Lak Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Loyalty Manager is expected to strengthen guest loyalty and ensure Marriott Bonvoy members receive consistent recognition and personalized service throughout their stay. Typical requirements include hotel or resort experience, strong knowledge of guest relations and front-office operations, excellent communication skills, and confidence using hotel systems and customer databases. The successful candidate should be organized, commercially aware, and able to work closely with Front Office, Food and Beverage, Sales, and Housekeeping teams. Responsibilities may include monitoring member satisfaction, handling feedback, coordinating recognition benefits, supporting enrollment and engagement initiatives, preparing reports, and coaching colleagues on loyalty standards. Fluency in English is normally required; Thai language skills and experience with Marriott systems would be advantageous.

About the employer

Le Méridien Khao Lak Resort & Spa is an upscale beachfront resort in Phang Nga, southern Thailand, operated under Le Méridien, Marriott International's globally recognized lifestyle hotel brand. The brand combines contemporary design, destination-inspired experiences, art, food, and thoughtful service for leisure and business travelers. The Khao Lak property caters largely to international guests and offers resort accommodation, restaurants, recreational facilities, meeting areas, and spa services in a relaxed coastal setting. As part of Marriott International, the resort follows established standards for guest service, employee development, operational quality, and the Marriott Bonvoy loyalty program. Employees typically work in a multicultural environment and collaborate across departments to deliver memorable stays. The resort's location provides access to Khao Lak's beaches, national parks, and nearby Andaman destinations, while also offering the lifestyle of a quieter alternative to Phuket.