Reservation Sales Agent (Royal Orchid Sheraton Riverside Hotel Bangkok)

Job Description

The Reservation Sales Agent handles room enquiries, bookings, amendments, cancellations and guest requests through telephone, email and other channels. The role requires strong communication and customer-service skills, attention to detail, basic computer and reservation-system knowledge, and the ability to communicate professionally in English. Previous hotel reservations, front-office or sales experience is preferred. Knowledge of Marriott standards and additional languages may be advantageous. The successful candidate is expected to convert enquiries into bookings, provide accurate information about rooms, rates and hotel facilities, protect guest data, meet sales and service targets, coordinate with relevant departments, and remain calm and courteous during busy periods. Flexibility to work shifts, weekends and public holidays is normally required.

Company Info

Royal Orchid Sheraton Riverside Hotel Bangkok is a full-service luxury riverside hotel operated under the Sheraton brand of Marriott International. Located beside the Chao Phraya River, the property serves leisure travellers, business guests, groups and events, offering guest rooms and suites, restaurants, meeting facilities, swimming pools and wellness amenities. Marriott International is one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Employees typically work within established service, reservation, sales and guest-experience standards, with access to structured training and potential international career development. This position supports the hotel's reservations and commercial operation by responding to booking enquiries, promoting suitable accommodation and helping maximise occupancy and revenue while maintaining a welcoming and professional guest experience.

Destination Guide

Thailand offers varied hospitality opportunities in Bangkok, Phuket, Koh Samui, Krabi, Pattaya and other resort destinations. Hotels commonly recruit reservation agents, front-office staff, restaurant teams, cooks, housekeeping employees, spa professionals and sales personnel. Bangkok provides year-round employment and urban convenience, while island living offers beaches, outdoor activities and a slower pace, although housing and transport can be more expensive or limited. Thai culture places strong value on politeness, respect, family and the concept of saving face; learning basic Thai phrases is helpful. Employees should expect warm weather, busy high seasons and occasional weekend or holiday shifts. Foreign nationals generally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before legally working. Employers may assist with documentation, but requirements vary. Candidates should verify contracts, salary, service charge, accommodation, insurance and relocation costs before accepting an offer.