The Reservations Agent is responsible for handling guest booking enquiries, creating and modifying reservations, explaining room types, rates, packages, and hotel facilities, and ensuring accurate information is recorded in the reservation system. Candidates should have strong communication and customer-service skills, attention to detail, professional telephone and email etiquette, and confidence using hotel reservation or property-management systems. Previous experience in hotel reservations, front office, or a related hospitality role is preferred. Fluency in English is generally required, while additional languages are advantageous. The successful candidate is expected to be reliable, well presented, commercially aware, and able to work shifts, weekends, and public holidays while meeting Marriott and Ritz-Carlton service standards.
The Ritz-Carlton, Dubai is a luxury beachfront resort operated by Marriott International, one of the world's largest hospitality companies. Located in the Jumeirah Beach area, the resort offers elegant accommodation, restaurants, leisure facilities, spa services, meeting spaces, and personalised guest experiences. Ritz-Carlton is known for refined service, attention to detail, and its emphasis on genuine care for guests and colleagues. Employees typically work within Marriott's international hospitality systems and benefit from structured training, career development opportunities, and exposure to a diverse luxury-travel clientele. The Dubai property serves leisure travellers, business guests, families, and event groups, making reservations an important function for driving occupancy, revenue, and guest satisfaction. The working environment is multicultural, professional, and focused on consistent service excellence.
The United Arab Emirates is not an island but a Gulf destination offering strong opportunities in hotels, tourism, aviation, retail, restaurants, events, and business services. Dubai has a highly international culture, modern infrastructure, beaches, shopping, nightlife, and year-round hospitality demand. Life is convenient and safe, though accommodation, transport, and summer temperatures should be considered when relocating. The population is multicultural, while local customs emphasise respectful dress, behaviour, and awareness of Islamic traditions. Most overseas employees require an employment visa and residence permit sponsored by their employer; the company normally arranges medical checks, Emirates ID processing, and work authorisation. Candidates should confirm whether accommodation, transport, meals, flights, insurance, and end-of-service benefits are included. English is widely used in hotels, and Arabic or other languages can improve employment prospects.
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