F&B and Event Service Expert / Captain

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B and Event Service Expert/Captain delivers polished restaurant, banquet, and event service while helping coordinate daily operations. Candidates are generally expected to have hospitality or food-and-beverage experience, strong customer-service skills, professional grooming, and the ability to work accurately under pressure. Supervisory or captain-level experience is preferred. Good communication, teamwork, flexibility with rotating shifts, weekends, and holidays, and a willingness to follow Marriott service standards are essential. Japanese communication ability is likely important for guest and team interactions, while English is advantageous in an international hotel. The successful candidate should lead by example, handle guest requests confidently, support colleagues, maintain hygiene standards, and help create memorable dining and event experiences.

About the employer

JW Marriott Hotel Tokyo is part of JW Marriott, Marriott International's luxury hotel brand, which focuses on refined service, wellness, thoughtful hospitality, and highly personalized guest experiences. The Tokyo property is designed to serve international travelers, local guests, business visitors, and event clients, with restaurants, bars, meeting facilities, and premium accommodation. Employees typically work within Marriott's global service culture, which emphasizes integrity, teamwork, inclusion, guest satisfaction, and professional development. A food-and-beverage captain can expect a structured hotel environment, collaboration with culinary and events teams, and opportunities to build experience in luxury dining and banquet operations. Marriott International operates hotels worldwide, so experience with the brand may support future internal career mobility, although actual benefits, training, and employment conditions depend on the local contract and property policies.