Mandapa, a Ritz-Carlton Reserve - University Intern - Front Office

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This university internship supports the Front Office team at Mandapa, a Ritz-Carlton Reserve. Typical responsibilities include assisting with guest arrivals and departures, reservations, concierge requests, telephone and email communication, guest records, and daily reception operations. Applicants are generally expected to be enrolled in, or recently studying, hospitality, tourism, or a related program, with a genuine interest in luxury guest service. Good English communication, professional presentation, basic computer skills, flexibility to work shifts, and a positive, service-focused attitude are important. The candidate should be comfortable working in a multicultural environment, maintaining confidentiality, learning hotel procedures, and creating thoughtful, personalized experiences for guests.

About the employer

Mandapa, a Ritz-Carlton Reserve is a luxury resort in Ubud, Bali, operated under Marriott International’s Ritz-Carlton Reserve brand. Set beside the Ayung River among rice fields and tropical landscapes, the resort combines highly personalized service with Balinese culture, wellness, dining, and nature-based experiences. Its secluded design resembles a traditional village, with private villas, suites, and attentive butler-style hospitality. The property is known for delivering intimate, locally inspired stays rather than a conventional large-resort experience. As part of Marriott International, it offers employees exposure to global hotel standards, structured training, and opportunities to work with guests and colleagues from around the world. Front Office interns can gain practical experience in luxury accommodation, guest relations, reservations, and cross-department hotel operations.