This role supports Grab’s merchant core operations and onboarding activities in Indonesia. Requirements typically include a bachelor’s degree, experience in operations, merchant onboarding, project coordination, or process improvement, and strong analytical and communication skills. Candidates should be comfortable working with cross-functional teams, monitoring operational performance, identifying process gaps, and improving merchant experience. Familiarity with spreadsheets, dashboards, customer or partner operations, and fast-paced technology businesses is valuable. The successful candidate is expected to manage priorities independently, meet deadlines, use data to make decisions, and coordinate effectively with commercial, product, support, and regional teams. Fluency in Indonesian and professional English may be required.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, financial services, and digital payments. It serves consumers, driver-partners, merchant-partners, and businesses through its superapp platform. In Indonesia, Grab provides services including ride-hailing, food and grocery delivery, logistics, digital payments, and financial products. The company’s operations depend on strong local teams that recruit and support merchants, improve service quality, manage partner relationships, and build scalable processes. Grab is known for its fast-moving, data-driven environment and its focus on expanding digital access across the region. Employees commonly work across commercial, operations, product, technology, and customer experience functions, often collaborating with colleagues in multiple Southeast Asian markets.
Indonesia offers varied career opportunities across technology, e-commerce, logistics, tourism, finance, manufacturing, and shared services. Jakarta, on Java, is the main corporate and technology hub, while Bali attracts roles in tourism, hospitality, startups, and remote-work communities. Java generally provides the broadest employment market and public transport, though traffic and living costs can be high. Indonesian culture values hospitality, respect, community, and religious diversity; modest dress and awareness of local customs are important. Lifestyle ranges from busy urban living to relaxed coastal and island communities, with excellent food and outdoor activities. Foreign nationals normally need an appropriate work visa and a sponsoring employer; tourist status does not permit employment. Relocating workers should confirm immigration, tax, health insurance, and employment requirements before arrival. Learning basic Bahasa Indonesia is highly beneficial.
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