The Business Excellence Manager, Food role at Grab Indonesia is expected to improve operational performance across the food delivery business. Responsibilities typically include analyzing business and customer data, identifying process gaps, designing scalable initiatives, tracking performance metrics, and working with commercial, operations, product, and merchant-partner teams. Candidates should have several years of experience in business operations, consulting, strategy, analytics, or project management, preferably in technology, e-commerce, food delivery, or a fast-moving consumer environment. Strong problem-solving, communication, stakeholder-management, and presentation skills are important. The role requires comfort with ambiguity, advanced spreadsheet or analytical skills, and the ability to turn insights into measurable results. Fluency in English and Bahasa Indonesia, plus a proactive, structured, and commercially minded approach, would likely be expected.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across deliveries, mobility, and digital financial services. Its platform connects consumers with drivers, delivery partners, merchants, and financial-service providers in countries including Indonesia, Singapore, Malaysia, Thailand, Vietnam, and the Philippines. In Indonesia, Grab offers ride-hailing, food and grocery delivery, parcel services, payments, lending, and other digital products. GrabFood is one of the company’s major businesses, supporting restaurants and independent merchants while providing customers with convenient everyday meals. The company promotes an entrepreneurial, data-led working environment and places emphasis on innovation, customer experience, inclusion, and sustainable growth. A Business Excellence Manager in the Food organization would contribute to improving processes, service quality, efficiency, and commercial performance across a rapidly changing marketplace.
Indonesia offers opportunities in technology, e-commerce, logistics, tourism, finance, manufacturing, education, and digital services. Java, especially Jakarta, Bandung, and Surabaya, has the broadest professional market and strongest transport links. Bali is popular with international workers and tourism professionals, while Batam, Sumatra, Sulawesi, and Kalimantan offer opportunities in industry, resources, infrastructure, and regional services. Culture is diverse, community-oriented, and generally welcoming; modest dress, respect for religious customs, and punctuality in business are appreciated. Lifestyle ranges from busy urban living and affordable local food to beaches, mountains, and island travel. Foreign employees usually need employer sponsorship and an appropriate work permit or limited-stay visa; working on a tourist visa is not permitted. Relocation costs vary considerably, and Jakarta housing and traffic can be challenging. Learning basic Bahasa Indonesia is highly useful for daily life and workplace relationships.
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