The Customer Portal Expert/Customer Care role supports customers using DHL’s online portals and digital shipping services. Responsibilities typically include resolving access, booking, tracking and account issues; investigating technical problems; guiding users through portal features; recording cases accurately; and working with internal IT, operations and account-management teams. Candidates are expected to have customer-service experience, strong digital confidence and the ability to learn web-based systems quickly. Clear written and verbal English, sound troubleshooting skills, patience and a customer-focused attitude are important. Experience with CRM or ticketing systems, logistics platforms and data-protection procedures would be advantageous. The role also requires good organisation, attention to detail and the ability to manage service requests professionally in a fast-paced international environment.
DHL is a leading global logistics and supply-chain company operating across more than 220 countries and territories. The group provides express delivery, freight forwarding, contract logistics, supply-chain management, e-commerce and mail services through well-known divisions including DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. Its work connects businesses and consumers with international markets through transportation networks, warehouses, technology platforms and specialist logistics expertise. DHL places strong emphasis on customer experience, operational reliability, sustainability, digital innovation and employee development. In the United Kingdom, it employs people across offices, service centres, warehouses, transport operations and corporate functions. A customer portal role supports DHL’s wider goal of making shipping, tracking and account management simpler and more accessible for business customers.
The United Kingdom offers opportunities in logistics, customer service, technology, finance, healthcare, engineering and professional services, with particularly strong employment markets in London, Manchester, Birmingham, Bristol, Leeds, Glasgow and Edinburgh. British culture generally values punctuality, personal privacy, politeness and direct but courteous communication. Lifestyle varies from busy urban living to quieter coastal and rural communities, with reliable public services, historic towns, diverse food and extensive transport links. Weather is changeable, and housing costs can be high, especially in London and the South East. Visa requirements depend on nationality; many overseas workers need employer sponsorship under the Skilled Worker route, while Irish citizens have separate rights under the Common Travel Area. Applicants should check current UK government rules, salary thresholds and eligible occupation requirements. Relocating usually involves arranging accommodation, a National Insurance number, banking, healthcare registration and tax documentation.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...