Manager Candidate for Rakuten Ichiba and Rakuten Rakuma Monitoring Operations - Quality Management Section, Commerce Quality Management Department, Operations Supervisory Department(C&M)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role oversees monitoring operations for Rakuten Ichiba and Rakuten Rakuma, with responsibility for quality management, operational standards, process improvement, reporting, and team supervision. Candidates are expected to have experience in operations management, quality assurance, compliance monitoring, customer or marketplace support, and people management. Strong analytical, communication, and problem-solving skills are important, along with the ability to identify risks, improve workflows, and coordinate with internal departments. Experience in e-commerce, platform operations, or supervising multilingual teams is advantageous. The successful candidate should be organized, detail-oriented, commercially aware, and comfortable working in a fast-paced environment while maintaining consistent service quality.

About the employer

Rakuten Group, Inc. is one of Japan’s leading internet services companies and operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Its flagship marketplaces, Rakuten Ichiba and Rakuten Rakuma, connect millions of customers and merchants across Japan and overseas. The company promotes the Rakuten Ecosystem, allowing users to earn and use Rakuten Points across multiple services. Headquartered in Tokyo, Rakuten has a large international workforce and is known for its global business outlook, English-language workplace initiatives, and entrepreneurial culture. Employees typically work in a fast-moving environment where operational quality, customer trust, data-driven decision-making, and continuous improvement are highly valued.