Manager Candidate for Rakuten Ichiba and Rakuten Rakuma Monitoring Operations - Quality Management Section, Commerce Quality Management Department, Operations Supervisory Department(C&M)

Job Description

This role oversees monitoring operations for Rakuten Ichiba and Rakuten Rakuma, with responsibility for quality management, operational standards, process improvement, reporting, and team supervision. Candidates are expected to have experience in operations management, quality assurance, compliance monitoring, customer or marketplace support, and people management. Strong analytical, communication, and problem-solving skills are important, along with the ability to identify risks, improve workflows, and coordinate with internal departments. Experience in e-commerce, platform operations, or supervising multilingual teams is advantageous. The successful candidate should be organized, detail-oriented, commercially aware, and comfortable working in a fast-paced environment while maintaining consistent service quality.

Company Info

Rakuten Group, Inc. is one of Japan’s leading internet services companies and operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Its flagship marketplaces, Rakuten Ichiba and Rakuten Rakuma, connect millions of customers and merchants across Japan and overseas. The company promotes the Rakuten Ecosystem, allowing users to earn and use Rakuten Points across multiple services. Headquartered in Tokyo, Rakuten has a large international workforce and is known for its global business outlook, English-language workplace initiatives, and entrepreneurial culture. Employees typically work in a fast-moving environment where operational quality, customer trust, data-driven decision-making, and continuous improvement are highly valued.

Destination Guide

Japan offers strong opportunities in technology, e-commerce, finance, hospitality, engineering, education, healthcare, and logistics. Tokyo has the widest range of international and corporate roles, while Osaka, Nagoya, Fukuoka, and Sapporo often provide lower living costs and growing business communities. Japanese workplaces value punctuality, teamwork, respect, and careful attention to detail, although international companies may use English extensively. Daily life is safe, convenient, and supported by excellent public transport, healthcare, and digital services, but housing and commuting in Tokyo can be expensive. Foreign workers generally need an appropriate work visa, commonly sponsored by an employer; qualifications and job duties must match the visa category. Relocation usually involves securing housing, registering locally, arranging health insurance, and obtaining a residence card. Learning basic Japanese greatly improves workplace integration and everyday independence.