Rakuten is seeking a Product Manager to lead business process management initiatives within the Business Support Development Department. The role is expected to identify operational challenges, define product and process requirements, create roadmaps, coordinate with business and technical stakeholders, and oversee implementation and continuous improvement. Candidates should have experience in product management, business analysis, process design, or enterprise systems, along with strong communication and project coordination skills. Familiarity with workflow tools, digital transformation, data analysis, and agile development is advantageous. The successful candidate will be expected to translate business needs into practical solutions, manage priorities, improve efficiency, and work effectively across multicultural teams in Japanese and English.
Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional services. Its businesses include Rakuten Ichiba, Rakuten Card, Rakuten Bank, Rakuten Mobile, and numerous international and domestic digital platforms. Rakuten promotes an integrated membership model in which customers can earn and use Rakuten Points across services. The company is known for its global workforce, English-language corporate environment, and emphasis on innovation, data, and digital transformation. Employees typically collaborate across business units to develop customer-facing products as well as internal systems that improve operational efficiency. Roles in Tokyo may offer exposure to large-scale technology projects and a multinational working environment.
Japan offers opportunities in technology, product management, engineering, finance, education, tourism, healthcare, and international business, especially in Tokyo, Osaka, and other major cities. Work culture values punctuality, reliability, teamwork, and careful attention to detail, although many global companies now support more flexible and English-friendly environments. Daily life is safe, efficient, and convenient, with excellent public transport, varied food, and a mix of modern cities and traditional communities. Living costs are highest in Tokyo, particularly for housing. Foreign professionals commonly need an employer-sponsored work visa, such as the Engineer/Specialist in Humanities/International Services visa; highly skilled professionals may qualify for a faster-track visa. Relocation usually involves securing sponsorship, registering an address, arranging health insurance, opening a bank account, and obtaining housing. Learning basic Japanese can greatly improve workplace communication and everyday life.
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