Product Manager (Business Process Management) - Business Support Development Department(BSD)

Role summary

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Rakuten is seeking a Product Manager to lead business process management initiatives within the Business Support Development Department. The role is expected to identify operational challenges, define product and process requirements, create roadmaps, coordinate with business and technical stakeholders, and oversee implementation and continuous improvement. Candidates should have experience in product management, business analysis, process design, or enterprise systems, along with strong communication and project coordination skills. Familiarity with workflow tools, digital transformation, data analysis, and agile development is advantageous. The successful candidate will be expected to translate business needs into practical solutions, manage priorities, improve efficiency, and work effectively across multicultural teams in Japanese and English.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional services. Its businesses include Rakuten Ichiba, Rakuten Card, Rakuten Bank, Rakuten Mobile, and numerous international and domestic digital platforms. Rakuten promotes an integrated membership model in which customers can earn and use Rakuten Points across services. The company is known for its global workforce, English-language corporate environment, and emphasis on innovation, data, and digital transformation. Employees typically collaborate across business units to develop customer-facing products as well as internal systems that improve operational efficiency. Roles in Tokyo may offer exposure to large-scale technology projects and a multinational working environment.