This role plans and improves payment and shipping services supporting Rakuma, Rakuten’s consumer-to-consumer marketplace. Responsibilities may include identifying customer and business needs, defining service concepts, improving operational processes, coordinating requirements with engineering and business teams, analyzing performance, and managing initiatives through launch. Candidates are expected to have experience in service planning, product management, business improvement, e-commerce, payments, logistics, or related digital services. Strong project coordination, analytical ability, customer-focused thinking, and communication skills are important. Experience working with multiple stakeholders, handling data, and operating in Japanese and English environments would be advantageous. The successful candidate should be proactive, practical, and comfortable developing services in a fast-changing marketplace.
Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Its services include Rakuten Ichiba, Rakuten Card, Rakuten Bank, Rakuten Mobile, and Rakuma, a marketplace for buying and selling pre-owned goods. Rakuten’s business model connects customers and merchants through its membership and loyalty ecosystem, particularly the Rakuten Points program. The company has an international workforce and collaborates across business units to develop digital products and services. Employees typically work in a fast-paced, data-oriented environment where customer experience, innovation, and cross-functional collaboration are strongly emphasized.
Japan offers career opportunities in technology, e-commerce, fintech, logistics, manufacturing, hospitality, education, and professional services. Tokyo and Osaka have the largest concentration of international companies and English-friendly roles, while regional cities can offer lower living costs and a quieter lifestyle. Japanese workplace culture values punctuality, reliability, teamwork, and respect for hierarchy, although global firms may be more flexible. Daily life is convenient, safe, and supported by excellent public transportation, healthcare, and public services. Housing and commuting costs are highest in central Tokyo. Foreign employees generally need an appropriate work visa, commonly the Engineer/Specialist in Humanities/International Services visa, with employer sponsorship. Highly skilled professionals may qualify for a points-based visa or permanent residency pathway. Applicants should prepare translated documents, confirm relocation support, and expect that Japanese ability can significantly expand career and social opportunities.
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