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Front Office Supervisor

Australia Sofitel Brisbane Central Approximately AUD $65,000–$75,000 per year, plus superannuation and possible hotel benefits*
Job Description

The Front Office Supervisor supports the Front Office Manager in leading daily reception operations at Sofitel Brisbane Central. Requirements typically include previous front office or hotel reception experience, strong knowledge of reservations and hotel systems, excellent English communication, professional presentation, and the flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to supervise and coach reception staff, coordinate arrivals and departures, handle guest requests and complaints professionally, maintain accurate billing and records, and ensure Sofitel service standards are consistently delivered. A calm, organised approach, leadership ability, attention to detail, and a genuine commitment to luxury guest service are essential.

Company Info

Sofitel Brisbane Central is a luxury hotel located in the heart of Brisbane, Queensland, close to Central Station, business districts, shopping areas, and major attractions. It is part of Accor, a leading global hospitality group operating hotels and resorts across numerous brands and countries. Sofitel combines French-inspired elegance with local culture, offering accommodation, restaurants, conference facilities, and guest services for business and leisure travellers. The hotel provides a multicultural working environment and opportunities across front office, food and beverage, housekeeping, events, and administration. Employees may benefit from training, career development, staff accommodation or travel-related discounts where available, and access to Accor’s international network.

Destination Guide

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, technology, agriculture, and education. Brisbane offers a warm subtropical climate, an active outdoor lifestyle, reasonable access to beaches and national parks, and a relaxed but professional workplace culture. Australian employers generally value punctuality, direct communication, teamwork, safety awareness, and excellent customer service. International applicants need appropriate work rights, such as an employer-sponsored visa, Working Holiday visa, or another eligible skilled or temporary visa. Requirements vary by nationality, age, occupation, and sponsorship availability, so applicants should check the Australian Department of Home Affairs website. Relocation costs can be significant, particularly housing deposits and transport. Brisbane’s public transport network is practical, and newcomers should budget carefully for rent, healthcare, tax, and everyday living expenses.