Front Office All-Rounder

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office All-Rounder supports smooth hotel operations across reception, reservations, guest services, and concierge duties. Requirements generally include previous hotel or customer-service experience, strong communication skills, professional presentation, basic computer knowledge, and the ability to work rotating shifts, including evenings, weekends, and public holidays. Familiarity with hotel systems such as Opera is advantageous. The successful candidate is expected to welcome guests warmly, manage check-ins and check-outs accurately, handle enquiries and payments, resolve concerns promptly, and maintain high service standards. Flexibility, teamwork, attention to detail, and a genuine interest in creating memorable guest experiences are important.

About the employer

Pullman Sydney Airport is an upscale Accor hotel located near Sydney Airport in Mascot, New South Wales. It serves business travellers, airline passengers, event guests, and leisure visitors, offering contemporary accommodation, dining, meeting facilities, and airport convenience. Pullman is Accor’s premium, design-focused hotel brand, recognised for blending professional service with modern style and locally influenced experiences. As part of Accor, the hotel provides employees with opportunities to work within an international hospitality network, access training and career development programs, and potentially move between brands and destinations. The property places strong emphasis on guest satisfaction, operational efficiency, teamwork, and inclusive service. Its location provides exposure to a busy, diverse environment where front-office employees regularly assist guests from Australia and around the world.