The Assistant Guest Experience Manager supports the Guest Experience Manager in delivering welcoming, personalized service throughout the resort. Responsibilities typically include handling guest requests and feedback, coordinating with front office and operational teams, monitoring satisfaction, resolving complaints, and helping maintain service standards. Candidates should have hospitality or guest-relations experience, strong communication and problem-solving skills, a professional appearance, and confidence working with international guests. Good spoken and written English is expected; Thai language skills and familiarity with hotel systems are advantageous. The successful candidate should be service-minded, organized, calm under pressure, and willing to work shifts, weekends, and public holidays.
Mercure Rayong Lomtalay Villas & Resort is an Accor-branded beachfront resort in Rayong, Thailand. The property combines the relaxed atmosphere of Thailand’s eastern coast with Mercure’s internationally recognized hospitality standards. It offers accommodation designed for leisure travelers, families, and guests seeking a coastal escape, supported by food and beverage, recreational, wellness, and guest-service facilities. As part of Accor, one of the world’s leading hospitality groups, the resort provides employees with exposure to international operating standards, training opportunities, and potential career mobility across a global network of hotels. The property’s location near Rayong’s beaches and islands makes it suited to guests looking for nature, local culture, and a quieter alternative to Thailand’s busiest resort destinations.
Thailand offers hospitality opportunities across Phuket, Koh Samui, Krabi, Pattaya, Rayong, and islands such as Koh Samet, with jobs in hotels, restaurants, wellness, diving, guest services, and tourism. Rayong is a relaxed coastal area with beaches, seafood, markets, and access to Koh Samet, while larger islands provide more nightlife and international employment. Thai culture values politeness, respect, modesty, and the traditional wai greeting. Island life is generally warm, social, and outdoors-oriented, though transport, healthcare, and housing can be more limited than in Bangkok. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and work permit before starting work. Employers may assist with documentation, but requirements vary by nationality and position. Candidates should confirm salary, accommodation, meals, insurance, transport, visa support, and contract conditions before relocating.
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