The Porter/Maitre’D Host welcomes guests to Qantas Lounges, assists with luggage and seating, manages dining-room flow, and provides attentive service throughout the lounge experience. Candidates should have hospitality, restaurant, airline lounge, or customer-service experience, excellent communication skills, a polished presentation, and the ability to remain calm during busy periods. The role requires physical stamina for standing and moving luggage, flexibility to work early mornings, evenings, weekends, and public holidays, and a strong commitment to safety, cleanliness, and guest satisfaction. Familiarity with food and beverage service is valuable, while airport or luxury hospitality experience is an advantage.
Qantas Lounges by Accor combines Qantas’s premium aviation hospitality with Accor’s international expertise in hotel and guest services. The lounges provide comfortable spaces for eligible travellers, offering food and beverages, relaxation areas, business facilities, and attentive assistance before flights. The Sydney lounges at Mascot serve domestic and international passengers and operate in a fast-paced airport environment where service standards, efficiency, presentation, and security awareness are essential. Employees work as part of a diverse hospitality team and support guests from many countries and backgrounds. Accor is one of the world’s leading hospitality groups, operating hotels, resorts, restaurants, and guest experiences across numerous brands and destinations. Working for Qantas Lounges by Accor can provide practical experience in premium hospitality, airport operations, food and beverage service, and customer care, with opportunities for training and career progression.
Australia offers strong opportunities in hospitality, tourism, airports, hotels, restaurants, and events, particularly in Sydney, Melbourne, Brisbane, Perth, and coastal resort areas. The workplace culture is generally friendly, direct, team-oriented, and focused on safety and customer service. Lifestyle varies from busy city living to relaxed coastal communities, with excellent beaches, outdoor activities, and diverse food scenes. Sydney has good public transport but relatively high rent and living costs, so shared accommodation is common for newcomers. Visa options may include a Working Holiday visa, employer-sponsored visa, student visa with work rights, or other skilled migration pathways, depending on nationality and eligibility. Applicants should confirm current requirements through the Australian Department of Home Affairs. Airport roles may require identity checks, security clearance, reliable transport for early shifts, and permission to work in secure areas. Relocation planning should include accommodation, tax registration, banking, health cover, and realistic budgeting.
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