The Reservations Agent manages guest reservations by phone, email, and online channels, ensuring accurate bookings, rate information, amendments, cancellations, and payment details. Candidates should have hospitality or reservations experience, strong communication and administrative skills, attention to detail, and confidence using reservation or property-management systems. Fluency in English is generally essential; French and other languages are valuable. The role requires a professional, service-focused attitude, sound knowledge of the resort and destination, and the ability to work shifts, weekends, and public holidays. The successful candidate is expected to deliver luxury service, protect booking accuracy and revenue, respond promptly to guest requests, and cooperate closely with Front Office, Sales, and Revenue teams.
Raffles Seychelles is a luxury all-villa resort operated by Raffles Hotels & Resorts, part of Accor, the international hospitality group. Located on Praslin Island near Anse Takamaka, the resort is known for spacious private villas, personalized butler-style service, wellness facilities, dining experiences, and access to the natural beauty of the Seychelles. Raffles is positioned as an ultra-luxury brand focused on thoughtful, highly personal hospitality and distinctive local experiences. As an Accor property, the resort benefits from international operating standards, staff development opportunities, and access to a global hotel network. Employees typically work in a multicultural environment serving international travelers, with strong emphasis on discretion, polished communication, guest recognition, teamwork, and consistently high service standards.
Seychelles offers hospitality opportunities in luxury resorts, hotels, restaurants, tourism, marine activities, wellness, and supporting business services. Praslin is quieter and more relaxed than Mahé, with beaches, nature reserves, small communities, and a slower island lifestyle. Seychellois culture blends African, European, and Asian influences, and Creole, English, and French are widely used. Living costs can be high, particularly for imported goods and accommodation, although resort jobs may include staff housing, meals, transport, medical cover, or service charge. Foreign employees generally need an approved Gainful Occupation Permit, arranged with employer support before working legally; immigration and health requirements apply. Relocation planning should cover flights, documents, insurance, banking, local transport, and accommodation. Staff should respect local customs, environmental protections, and the islands' marine and coastal ecosystems.
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