The Front Office Manager leads the reception and guest services team, ensuring smooth arrivals, departures, reservations support, billing, complaint resolution and consistently high service standards. Requirements typically include several years of hotel front office experience, previous supervisory or management responsibility, strong knowledge of property-management systems, excellent communication skills and the legal right to work in New Zealand. Fluency in English, sound commercial awareness, attention to detail and the ability to remain calm during busy periods are expected. The successful candidate should be highly organised, guest-focused, confident leading a diverse team and flexible to work shifts, weekends and public holidays.
Pullman Auckland Hotel & Apartments is a premium accommodation property in Auckland operated under the Pullman brand, part of Accor, a major international hospitality group. The hotel combines guest rooms, apartments, dining, meeting and event facilities, serving business travellers, leisure guests, groups and conference visitors. Pullman positions itself as an upscale, contemporary brand focused on energetic service, design, wellness and productive travel experiences. Employees typically work in a multicultural environment with opportunities to interact with guests from around the world. As an Accor property, the hotel may provide access to group-wide learning, career mobility and employee benefits, subject to local policies and eligibility. The Front Office Manager contributes directly to guest satisfaction, operational performance and the development of the front office team.
New Zealand offers hospitality opportunities across both the North and South Islands, especially in Auckland, Wellington, Queenstown, Christchurch, Rotorua and regional resort areas. Hotels, restaurants, tourism operators and event venues regularly seek experienced supervisors and managers, although competition can be strong. The country has a relaxed, inclusive culture, excellent natural scenery and an outdoor lifestyle featuring beaches, hiking, skiing and water activities. Auckland is the largest and most diverse city, with good transport, dining and international connections, but housing costs can be high. Depending on nationality and circumstances, applicants may use a Working Holiday Visa, Accredited Employer Work Visa or another suitable pathway. A job offer, health and character checks, and evidence of qualifications or experience may be required. Candidates should confirm current immigration rules with Immigration New Zealand and budget carefully for accommodation, transport and initial living costs.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...