The Reservations Agent manages guest room bookings, amendments, cancellations and related enquiries through telephone, email and reservation systems. Candidates should have hospitality or reservations experience, strong communication skills, good computer knowledge and familiarity with hotel booking systems. Fluency in English is normally required; additional languages and knowledge of Dubai are advantageous. The successful candidate is expected to provide accurate, friendly and prompt service, maximise room revenue, follow Accor standards, record guest preferences correctly and coordinate effectively with Front Office, Sales and other departments. Flexibility to work shifts, weekends and public holidays is also expected.
Novotel World Trade Centre Dubai is a midscale business hotel operated under Accor, one of the world’s leading hospitality groups. Located near Dubai World Trade Centre, the hotel serves business travellers, exhibitors, tourists and groups attending major events. Novotel properties are known for practical accommodation, welcoming service, contemporary facilities and a focus on comfortable, efficient stays. As part of Accor, the hotel benefits from international operating standards, structured training and opportunities for career development across a large global network of hotels and brands. Typical facilities include guest rooms and suites, restaurants, meeting and event spaces, leisure amenities and professional support services. Employees work in a multicultural environment and are generally expected to demonstrate teamwork, reliability, guest focus and consistent service quality.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, retail, aviation, tourism and business jobs. The culture combines Gulf traditions with a highly international lifestyle; respectful dress, punctuality and awareness of local customs are important. Dubai offers beaches, shopping, dining, entertainment and excellent public transport, although rent and daily expenses can be high. Employers normally arrange an employment visa, work permit, medical examination and Emirates ID process after hiring; working on a tourist visa is not permitted. Many hotel jobs include accommodation or an allowance, transport, meals, medical insurance and annual airfare, but applicants should confirm the package in writing. New arrivals should budget for deposits, transportation and initial living costs, and verify recruitment offers through official company channels.
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