Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, answers enquiries, handles requests and resolves concerns professionally. The role requires strong communication, customer-service and computer skills, attention to detail, reliable work habits and the ability to remain calm in a busy hotel environment. Previous hotel or front-office experience is advantageous, while knowledge of hotel systems and additional languages may be valued. Candidates are expected to work flexible shifts, including weekends and public holidays, maintain a polished presentation and represent Batman’s Hill on Collins and Accor with warmth, efficiency and professionalism.

Company Info

Batman’s Hill on Collins is an established hotel in central Melbourne, conveniently located near Southern Cross Station, the city centre and major attractions. The property operates under Accor, a leading international hospitality group with hotels and resorts across Europe, Asia-Pacific, the Americas, the Middle East and Africa. Accor’s brands cover luxury, premium, midscale and economy accommodation, supported by extensive guest-service, dining, events and loyalty operations. At Batman’s Hill on Collins, employees work in a multicultural environment serving business and leisure travellers. The company generally promotes professional development, teamwork, inclusive workplaces and opportunities to move between departments or properties. Hotel roles can provide useful experience in front office, reservations, food and beverage, events and wider hospitality management.

Destination Guide

Australia offers hospitality opportunities in hotels, restaurants, resorts, cafés and tourism businesses, especially in Melbourne, Sydney, Brisbane, Perth, Queensland’s coastal areas and regional destinations. The culture is generally informal, diverse and welcoming, with emphasis on punctuality, workplace safety and friendly service. Melbourne provides excellent dining, arts, sport and public transport, although rent and living costs can be high. Employees commonly enjoy beaches, national parks, road trips and an outdoor lifestyle. International workers may need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled pathway; eligibility depends on nationality, age, qualifications and occupation. Before relocating, arrange work rights, tax registration, accommodation, health insurance and a local bank account. Hospitality work may involve evening, weekend and holiday shifts, but can offer valuable Australian experience and career progression.