The Reservation Agent manages guest bookings, amendments, cancellations and enquiries across telephone, email and reservation systems. Candidates should have hospitality or hotel reservations experience, strong communication skills and good knowledge of room types, rates, packages and booking procedures. Familiarity with Opera or similar property-management systems is desirable. The role requires accuracy, professional telephone etiquette, upselling ability and a guest-focused approach. Candidates are expected to coordinate effectively with Front Office, Sales and Revenue teams, maintain accurate records, protect guest information and achieve service and revenue targets. Fluency in English is generally required; additional languages and previous experience with an international luxury hotel brand are advantageous.
Rixos Marina Abu Dhabi is a luxury waterfront resort in Abu Dhabi operated under the Rixos brand and associated with Accor. The property combines upscale accommodation, restaurants, entertainment, leisure facilities and family-oriented experiences in a prominent marina setting. Rixos hotels are known for an all-inclusive hospitality concept, energetic service culture and extensive food, beverage and recreation offerings. Employees work in a multicultural environment serving international leisure and business travellers. The resort offers opportunities across rooms, reservations, food and beverage, culinary operations, guest services, sales, engineering and wellness. As part of a major global hospitality network, the property places emphasis on guest satisfaction, operational standards, teamwork and professional development. Specific benefits and employment conditions vary according to the position, contract and applicable UAE regulations.
The United Arab Emirates is not an island nation, but Abu Dhabi is an island city connected to the mainland by bridges. Hospitality, tourism, aviation, retail, events, restaurants and luxury resorts provide strong employment opportunities, particularly for multilingual candidates with international hotel experience. UAE culture blends Emirati traditions, Islamic values and a highly diverse expatriate community; modest dress and respectful public behaviour are expected. Abu Dhabi offers modern housing, beaches, malls, cultural attractions and generally safe, convenient living, although summers are extremely hot. Most overseas employees need an employer-sponsored employment visa, medical screening, Emirates ID and a work permit. Employers may provide accommodation, transport, meals, health insurance and flights, so these should be confirmed before accepting an offer. Bring authenticated qualifications where requested and budget for deposits and initial living costs.
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