Guest Service Agent (Hotel Receptionist)

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, processes guest requests, and supports a smooth front-desk operation. Applicants should have strong communication and customer-service skills, a professional presentation, basic computer competence, and the ability to work independently and as part of a team. Previous hotel or customer-service experience is desirable, while knowledge of hotel reservation systems is an advantage. The role requires flexibility to work rotating shifts, including weekends, evenings, and public holidays. Candidates are expected to be friendly, reliable, organised, commercially aware, and committed to delivering a positive guest experience in a busy budget-hotel environment.

Company Info

Accor is a global hospitality group operating hotels, resorts, and serviced accommodation across many market segments, from economy brands to luxury properties. Its portfolio includes ibis budget, ibis, Novotel, Mercure, Pullman, Sofitel, Fairmont, and other international brands. Accor focuses on welcoming guests, responsible hospitality, employee development, and creating consistent service experiences across its properties. ibis budget Newcastle is an economy-focused hotel in Newcastle, New South Wales, offering practical, affordable accommodation for leisure travellers, workers, and visitors exploring the Hunter region. The property is part of Accor’s broader network and benefits from established operating standards, training resources, loyalty-program systems, and career opportunities across Australia and internationally. Working for Accor can provide useful experience in hotel operations, guest relations, reservations, and progression into supervisory or broader hospitality roles.

Destination Guide

Australia is a large island nation with varied opportunities in hospitality, tourism, healthcare, construction, agriculture, technology, and education. Newcastle offers a relaxed coastal lifestyle, beaches, outdoor activities, cafés, and a lower cost of living than Sydney, although housing costs can still be significant. Australian workplaces generally value punctuality, teamwork, direct communication, workplace safety, and friendly but professional service. Hospitality employees may work evenings, weekends, and public holidays. Overseas applicants need a visa allowing employment; common options include Working Holiday visas, employer-sponsored visas, skilled visas, and student visas with work limits. Requirements depend on nationality, occupation, age, qualifications, and sponsorship. Relocating involves arranging accommodation, tax-file registration, a bank account, healthcare cover, and transport. Newcastle has trains, buses, and regional connections, while owning a car can be useful outside the city centre.