Room Attendant

Job Description

The Room Attendant is responsible for cleaning and preparing guest rooms, bathrooms, and public areas to Mercure and Accor standards. Duties include changing linen, replenishing amenities, reporting maintenance issues, handling cleaning equipment safely, and respecting guest privacy. Candidates should be reliable, physically fit, well presented, and able to work efficiently with attention to detail. Previous housekeeping or hotel experience is advantageous, though training may be provided. The role requires flexibility to work mornings, weekends, and public holidays, along with the ability to work independently and as part of a team. A positive attitude, good communication skills, and a strong commitment to cleanliness and guest satisfaction are expected.

Company Info

Mercure Gold Coast Resort is a resort property located in Carrara on Queensland’s Gold Coast, close to major attractions, beaches, sporting venues, and entertainment precincts. The hotel operates under Mercure, an Accor brand known for offering locally inspired accommodation and welcoming service. Resort facilities commonly include guest rooms, dining options, leisure areas, conference facilities, pools, and recreational amenities. Accor is a major international hospitality group with hotels and resorts across many countries and brands, including Mercure, Novotel, ibis, Sofitel, and Fairmont. Employees may benefit from structured training, career development opportunities, staff accommodation or travel-related benefits where available, and access to the group’s global hospitality network. The resort environment suits people who enjoy guest service, teamwork, and the varied pace of hotel operations.

Destination Guide

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, trades, technology, agriculture, and education. The Gold Coast has a relaxed, outdoor-focused lifestyle, with beaches, national parks, dining, sporting activities, and a multicultural community. Australian workplaces generally value punctuality, direct communication, safety, equality, and a friendly but professional approach. Living costs can be high, particularly for rent, transport, and utilities, although regional areas may be more affordable than major cities. International workers need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa, or another skilled or temporary work visa. Requirements vary by nationality and occupation, so applicants should check the Australian Department of Home Affairs website. New arrivals should arrange accommodation, a tax file number, a bank account, health insurance, and reliable transport before starting work.