Reservations Sales Agent

Job Description

The Reservations Sales Agent manages hotel reservations, responds to guest enquiries, processes bookings and amendments, and promotes room types, packages and hotel services. Candidates should have strong communication and customer-service skills, attention to detail, confidence using reservation or hotel property-management systems, and the ability to handle telephone and online enquiries professionally. Previous reservations, front-office or hotel experience is preferred, although candidates with relevant hospitality or sales backgrounds may be considered. The role requires flexibility to work across varying shifts, including weekends and public holidays. The successful candidate is expected to meet sales targets, maintain accurate booking information, protect guest privacy, resolve issues promptly and represent Novotel Melbourne Airport with a friendly, commercially aware attitude.

Company Info

Novotel Melbourne Airport is part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across many countries. Novotel is Accor’s midscale brand, designed for business and leisure travellers seeking comfortable accommodation, practical facilities and welcoming service. The Melbourne Airport property is positioned close to Melbourne Airport and serves airport passengers, airline crews, business guests, families and visitors travelling through Victoria. As an Accor hotel, it benefits from established operating standards, training opportunities, employee benefits and access to the group’s global network. The hotel typically combines accommodation with food and beverage services, meeting facilities and airport-oriented guest services. Its Reservations Sales Agent role supports the commercial performance of the property by converting enquiries into bookings while delivering an efficient and personable guest experience.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, airports and tourism businesses, particularly in Melbourne, Sydney, Brisbane, Perth, Cairns and regional destinations. Common roles include reservations, front office, food and beverage, housekeeping and event services. The culture is generally informal, multicultural and workplace-focused, with emphasis on punctuality, clear communication, safety and customer service. Lifestyle varies from busy city living to relaxed coastal or regional communities; public transport and healthcare are generally good, though housing can be expensive in major cities. International applicants need valid work rights. Options may include employer-sponsored visas, Working Holiday visas for eligible nationalities, student visas with work limits, or skilled pathways where applicable. Check current requirements with the Australian Department of Home Affairs. New arrivals should budget for accommodation, transport, tax, health cover and relocation costs, and confirm whether the employer provides uniforms, meals, training or visa sponsorship.