Guest Relations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Manager is responsible for ensuring a welcoming, personalised experience for guests throughout their stay at Rixos Premium Saadiyat Island. Requirements typically include hotel experience in guest relations or front office, strong communication and problem-solving skills, professional English, and the ability to lead a multicultural team. Knowledge of Opera or similar hotel systems is advantageous. The successful candidate is expected to manage guest feedback, resolve complaints promptly, coordinate with operational departments, support VIP arrivals, monitor satisfaction standards, and build lasting guest relationships. A polished appearance, cultural awareness, flexibility, and a genuine hospitality mindset are essential. Experience in a luxury or resort environment is highly desirable.

About the employer

Rixos Premium Saadiyat Island is a luxury all-inclusive resort located on Saadiyat Island in Abu Dhabi, United Arab Emirates. The property operates under the Rixos brand, part of the Accor hospitality group, and combines upscale accommodation, extensive dining, entertainment, wellness facilities, and family-oriented activities. Rixos hotels are known for energetic service, premium leisure experiences, and a strong focus on guest engagement. The resort serves international holidaymakers, families, couples, and luxury travellers, creating a diverse and multicultural working environment. Employees generally work across busy hotel operations where teamwork, presentation, service consistency, and attention to detail are important. Its Abu Dhabi location offers access to beaches, cultural attractions, museums, shopping, and the wider UAE tourism market.