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Front Office All Rounder

Australia Pullman at Sydney Olympic Park Approximately AUD $60,000–$70,000 per year, depending on experience, employment type and applicable penalty rates.*
Job Description

The Front Office All Rounder supports the smooth operation of reception and guest services at Pullman Sydney Olympic Park. Responsibilities may include welcoming and checking in guests, processing departures and payments, handling reservations and enquiries, responding to guest requests, providing local information, and coordinating with housekeeping and other departments. Candidates should have strong communication and customer-service skills, professional presentation, attention to detail, and confidence using hotel systems. Previous front-office or hospitality experience is desirable, although candidates with transferable service experience may be considered. The role requires flexibility to work rotating shifts, including weekends and public holidays, a calm approach during busy periods, and a genuine commitment to creating a positive guest experience.

Company Info

Pullman is Accor's premium hotel brand, designed for business and leisure travellers seeking contemporary accommodation, attentive service and productive, inspiring spaces. Pullman Sydney Olympic Park is located within the Sydney Olympic Park precinct, close to major sporting venues, entertainment facilities, conference spaces and transport connections. The hotel serves corporate guests, event attendees, tourists and visiting teams, with accommodation, restaurants, bars, meeting facilities and guest services. As part of Accor, the property benefits from an international hospitality network, structured training, employee benefits and opportunities for career development across hotels and countries. Accor promotes inclusive workplaces and encourages colleagues to deliver memorable experiences through teamwork, professionalism and personalised service. Front-office employees are central to this approach, acting as the first and often last point of contact for guests.

Destination Guide

Australia offers varied hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally friendly, practical and team-oriented, with emphasis on punctuality, safety, respectful communication and customer service. Sydney provides an active urban lifestyle, beaches, parks, multicultural dining and extensive public transport, although rent and living costs can be high. Work rights depend on nationality and visa type. Common options include employer-sponsored skilled visas, Working Holiday visas for eligible applicants, student visas with work limits, and temporary graduate pathways. Before relocating, check official Australian immigration requirements, taxation, healthcare access and employment conditions. Prepare evidence of qualifications, references and the right to work. Accor recruitment teams can confirm role-specific sponsorship, roster and relocation details.