Reservations Department Internship

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports the Reservations Department with processing booking requests, updating reservations in the hotel system, answering guest and agent enquiries, preparing reports, and coordinating with Front Office and other departments. Candidates should usually be enrolled in, or recently graduated from, hospitality, tourism, or business studies. Strong communication, organisation, attention to detail, and basic computer skills are expected. Fluency in English is important; Spanish and additional languages are advantageous. The successful candidate should be professional, guest-focused, reliable, willing to learn, and comfortable working in a fast-paced luxury hotel environment. Previous hospitality or customer-service experience is helpful but may not be essential.

About the employer

SLS Barcelona is a luxury lifestyle hotel associated with the SLS brand, part of Ennismore, a global hospitality company with a distinctive portfolio of design-led hotels, restaurants, and entertainment venues. SLS properties are known for creative interiors, energetic social spaces, premium dining, and highly personalised guest experiences. The Barcelona project is positioned as an upscale destination combining accommodation, food and beverage, events, and leisure experiences. As part of Accor’s wider ecosystem through its relationship with Ennismore, the hotel offers exposure to international hospitality standards and a multicultural working environment. Employees and interns may gain practical experience across reservations, guest services, food and beverage, events, and hotel operations while working with a globally recognised lifestyle brand.