The Royal Service Agent supports guests by handling telephone calls, requests, complaints and service coordination throughout the hotel. Candidates should have previous experience in a hotel reception, guest relations, telephone operator or customer-service role, along with strong communication skills and a professional manner. Fluency in Spanish and good English are expected; additional languages are advantageous. Familiarity with hotel systems, accurate message taking and the ability to remain calm under pressure are valuable. The role requires flexibility to work rotating shifts, including evenings, weekends and public holidays. The successful candidate is expected to be warm, discreet, efficient and attentive to detail, while delivering Fairmont’s luxury service standards and working closely with all operational departments.
Fairmont La Hacienda Costa del Sol is a luxury resort operated by Fairmont Hotels & Resorts, part of Accor, one of the world’s leading hospitality groups. Located near San Roque in Cádiz, the resort combines Mediterranean scenery with high-end accommodation, restaurants, leisure facilities, golf and beach access. Fairmont is known for elegant properties, personalised guest service and strong attention to local character. As an Accor hotel, employees may benefit from international career opportunities, training, staff rates and group-wide development programmes. The resort environment is service-focused and multicultural, with teams working across rooms, food and beverage, wellness, events and guest experience. The Royal Service function plays an important role in connecting guests with the hotel’s departments and ensuring requests are handled promptly and professionally.
Spain’s main island destinations include the Balearic Islands, such as Mallorca, Menorca, Ibiza and Formentera, and the Canary Islands, including Tenerife, Gran Canaria, Lanzarote and Fuerteventura. Tourism creates regular opportunities in hotels, restaurants, housekeeping, reception, events, wellness and watersports, although many roles are seasonal and competition is higher in popular resorts. Island culture blends Spanish traditions with distinctive local food, festivals, music and relaxed social life. Lifestyle offers sunshine, beaches and outdoor activities, but accommodation can be expensive and limited during peak season. EU, EEA and Swiss citizens generally need no work visa, but must register locally and obtain the relevant identification. Non-EU applicants require a work and residence permit arranged with an employer before starting. Candidates should confirm whether accommodation, meals, transport and relocation support are included in the offer. Fairmont La Hacienda is on mainland Cádiz, not the Spanish islands.
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