Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room reservations, amendments, cancellations, and guest inquiries through telephone, email, online channels, and hotel systems. Candidates should have hospitality or reservations experience, good communication skills, basic knowledge of booking platforms and property-management systems, and strong attention to detail. Fluency in English is generally expected; knowledge of Bahasa Malaysia and other languages is advantageous. The role requires a professional, service-oriented attitude, accurate handling of payment and booking information, and the ability to coordinate effectively with Front Office, Sales, and Housekeeping. Candidates should be organized, flexible with working hours, and comfortable working under pressure while meeting guest-service and occupancy objectives.

About the employer

ibis Styles Kuala Lumpur Fraser Business Park is a contemporary economy hotel located in Kuala Lumpur’s Fraser Business Park, offering practical accommodation for business and leisure travelers. The hotel operates under ibis Styles, an Accor brand recognized for colorful, design-led properties, approachable service, and value-focused stays. As part of Accor, one of the world’s major hospitality groups, the hotel benefits from international operating standards, established training programs, and opportunities for career development across a broad portfolio of brands and destinations. Its Kuala Lumpur location provides access to business districts, shopping areas, public transportation, and the city’s cultural attractions. The property typically serves corporate guests, groups, families, and short-stay visitors, creating a varied working environment where reservation accuracy, responsive communication, and coordinated service are important to the guest experience.