The Reservation Agent manages guest bookings, amendments, cancellations and enquiries through telephone, email and hotel reservation systems. Candidates are generally expected to have hotel reservations or front-office experience, strong communication and customer-service skills, attention to detail, and confidence using property-management and booking software. Fluency in English is typically required; additional languages are an advantage. The successful candidate should be organised, commercially aware and able to recommend room types, packages and upgrades while maintaining accurate records. Flexibility to work shifts, weekends and public holidays is expected. Experience with luxury, resort or international hotel brands, particularly Opera or similar systems, would be beneficial.
Rixos Al Mairid Ras Al Khaimah is a large luxury beach resort operated under the Rixos brand, part of Accor. Located on the Arabian Gulf in Ras Al Khaimah, the resort combines private beaches, pools, restaurants, entertainment, wellness facilities and family-oriented activities. Its all-inclusive hospitality model serves leisure travellers, families, groups and international visitors. The property offers a wide range of rooms, suites and villas, along with dining and recreation experiences designed around the Rixos lifestyle. As part of Accor, employees may work within international service standards and benefit from exposure to a global hospitality organisation. The resort environment is fast-paced and multicultural, with strong emphasis on guest satisfaction, upselling, accurate reservations handling and teamwork across front office, sales, revenue and operations departments.
The United Arab Emirates is not an island, but a federation of seven emirates with strong opportunities in hotels, tourism, aviation, retail, finance, technology and construction. Ras Al Khaimah offers a quieter, more relaxed lifestyle than Dubai, with beaches, mountains, desert activities and a growing resort sector. UAE culture blends Emirati traditions with a highly international workforce; modest dress, courtesy and respect for local customs are important. The climate is sunny and very hot in summer, while winter is comfortable for outdoor activities. Most expatriate employees enter on an employer-sponsored residence visa, usually arranged after a formal job offer and medical examination. Employers may provide accommodation, transport, meals, insurance and annual air tickets, depending on the contract. Candidates should verify salary, benefits, probation, working hours and recruitment costs before relocating. English is widely used, while Arabic is the official language.
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