Overnight Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Overnight Guest Service Agent supports hotel guests throughout the night, handling check-ins and check-outs, reservations, payments, guest enquiries, requests and overnight administrative duties. The role may also involve completing night audit procedures, preparing reports, monitoring the property and responding appropriately to emergencies. Candidates should have previous front office, guest service or hotel experience, strong English communication skills, sound computer and payment-handling abilities, and a professional, calm manner. Availability for overnight, weekend and public-holiday shifts is essential. The successful candidate is expected to deliver warm Sofitel service, work independently, maintain accurate records, protect guest privacy and cooperate with other departments to ensure a smooth overnight operation.

About the employer

Sofitel Adelaide is a luxury hotel operated by Accor, a global hospitality group with a broad portfolio of economy, midscale, premium and luxury brands. Located in Adelaide, South Australia, the hotel combines French-inspired elegance with local South Australian character and offers accommodation, dining, meetings and events. Sofitel is known for personalised service, refined design, culinary experiences and its French art de vivre philosophy. Accor provides employees with opportunities across hotels and countries, together with training, career development and staff benefits that may include accommodation and dining discounts. The company places strong emphasis on guest satisfaction, inclusion, responsible hospitality and professional teamwork. Employees at Sofitel Adelaide work with local and international guests while contributing to the standards expected of a premium city hotel.