Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or learning and development experience. The candidate should understand hospitality operations, service standards, performance management and training needs analysis. Strong communication, presentation, coaching and organisational skills are essential. The role expects someone who can work with department heads, deliver engaging training, maintain accurate records, support onboarding and promote Shangri-La’s service culture. Experience with leadership development, employee engagement and digital learning systems would be advantageous.

Company Info

Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for its personalised service, strong emphasis on guest experience and values centred on hospitality, respect and care. Shangri-La properties typically offer accommodation, dining, meetings, recreation and wellness facilities, with teams representing many nationalities. In Malaysia, the group has operated established city hotels and resort properties, providing opportunities in front office, food and beverage, housekeeping, culinary operations, sales, engineering and corporate support. Employees are generally expected to uphold high service standards, work collaboratively and demonstrate genuine care for guests and colleagues. Training and career development are important parts of the organisation’s approach to maintaining consistent service quality.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Kuching and resort islands such as Pangkor and Perhentian. Jobs are available in hotels, restaurants, tourism, wellness, events and guest services, with international brands often providing structured training and accommodation for resort roles. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and tourism. Lifestyle ranges from busy city living to relaxed beach or rainforest environments; living costs are generally moderate, though popular resort areas can be more expensive. Foreign employees normally need an employment pass sponsored by the employer, and should secure approval before starting work. Relocating candidates should confirm housing, transport, insurance, tax obligations and whether meals or staff accommodation are included. Malaysia’s tropical climate, diverse cuisine and welcoming communities make it attractive for hospitality professionals.