The Assistant HR Manager or HR Supervisor supports daily people operations in a luxury hospitality environment. Typical requirements include a degree or diploma in Human Resources, Business Administration, or a related field; several years of hotel HR experience; knowledge of Indonesian employment regulations; and strong communication, administration, and problem-solving skills. The successful candidate is expected to assist with recruitment, onboarding, employee relations, training coordination, performance management, payroll administration, and policy implementation. Experience with HR systems and fluency in English and Bahasa Indonesia are advantageous. Shangri-La would likely expect a professional, discreet, approachable candidate who can work under pressure, maintain confidentiality, and support a positive service culture.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, strong guest care, and the group’s Asian-inspired hospitality values. In Indonesia, Shangri-La has operated prominent city and resort properties, creating opportunities in hotel operations, food and beverage, rooms, engineering, sales, and corporate support functions such as Human Resources. Employees commonly work in multicultural teams and receive exposure to international service standards. Depending on the property and contract, benefits may include meals, uniforms, medical coverage, service charge, accommodation or housing support, training, and staff rates. Exact benefits and employment terms vary by location and level.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and resort islands in destinations such as the Riau Islands and eastern Indonesia. Bali is the most internationally oriented, with a relaxed lifestyle, strong tourism culture, and a large expatriate community. Jakarta and Surabaya provide broader corporate and urban career options, while resort locations offer quieter surroundings and closer community life. Indonesian culture places high value on respect, hospitality, family, and religious diversity; modest dress and sensitivity to local customs are important. Living costs vary considerably, with Bali and Jakarta generally more expensive than smaller cities. Foreign employees normally need an employer-sponsored work permit and KITAS, and should not work on a tourist visa. Confirm sponsorship, accommodation, taxation, healthcare, and relocation support before accepting an offer.
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