The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and room service team. Candidates should have strong communication and telephone etiquette, a pleasant and professional manner, good English, and preferably Cantonese or Mandarin. Previous experience in hotel food and beverage, restaurant service, or a call-handling role is advantageous. The successful candidate should be organised, attentive to detail, comfortable working shifts, and able to remain calm during busy periods. A genuine hospitality mindset, knowledge of hygiene standards, and the ability to provide prompt, personalised service are expected.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised worldwide for warm Asian hospitality. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels are known for high service standards, refined accommodation, restaurants, spas, and business and leisure facilities. The company places strong emphasis on personalised guest experiences, teamwork, employee development, and cultural sensitivity. Shangri-La’s Hong Kong properties serve local residents, international travellers, business guests, and event customers, creating a dynamic environment for hospitality professionals. Employees may benefit from structured training, career mobility within the group, staff dining, uniform support, and hotel-specific benefits. Working for Shangri-La can provide valuable experience in luxury service and opportunities to progress into broader food and beverage or hotel operations roles.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality jobs are concentrated in Hong Kong Island, Kowloon, Lantau, and major resort and airport districts. The culture blends Cantonese traditions, international influences, efficient city living, and a strong food scene. Lifestyle options range from busy urban neighbourhoods and excellent public transport to beaches, hiking trails, outlying islands, and lively markets. English is widely used in hotels, although Cantonese is a major advantage and Mandarin can also help. Overseas applicants generally need an employer-sponsored work visa, usually supported by a confirmed job offer and proof that the role requires suitable skills. Applicants should arrange accommodation, budgeting for relatively high rents, and healthcare and document requirements before moving. Staff housing is not normally guaranteed, so confirming benefits and accommodation support with the employer is important.
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