The Service Centre Officer supports hotel guests by handling telephone enquiries, service requests, bookings, complaints and coordination with relevant departments. Candidates should have strong communication and customer-service skills, a pleasant telephone manner, good English and Cantonese; knowledge of Mandarin and other languages is advantageous. Previous experience in a hotel service centre, front office, reservations or a related hospitality role is preferred. The successful candidate is expected to remain calm under pressure, respond promptly, record requests accurately and maintain Shangri-La’s service standards. Flexibility for rotating shifts, weekends and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for personalised service, Asian-inspired hospitality and high standards in guest care. Shangri-La hotels typically offer accommodation, dining, meetings, wellness and leisure facilities, with many properties located in major cities and resort destinations. Employees work in multicultural teams and are expected to demonstrate warmth, professionalism, attention to detail and a genuine commitment to guest satisfaction. In Hong Kong, the group operates established luxury properties and provides career opportunities across front office, food and beverage, housekeeping, engineering, finance and corporate functions.
Hong Kong offers strong opportunities in hospitality, tourism, retail, finance, technology and professional services, with hotels and restaurants regularly recruiting service, front-office and customer-care staff. The culture combines Cantonese traditions, international influences, efficient work practices and a fast-paced urban lifestyle. Residents enjoy excellent public transport, varied dining, shopping, hiking trails, beaches and lively cultural districts. Housing can be expensive, especially on Hong Kong Island and in central Kowloon, so many workers live in the New Territories or share accommodation. Foreign employees generally need an employment visa arranged through an eligible employer, with the role, qualifications and salary assessed by immigration authorities. Before relocating, candidates should confirm visa sponsorship, contract terms, accommodation, medical coverage and working hours. Cantonese is valuable for guest-facing roles, while English is widely used in hotels and international businesses.
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