Security Manager / Assistant Security Manager

Job Description

The Security Manager or Assistant Security Manager is responsible for protecting guests, employees, property and hotel assets. Duties typically include supervising security officers, managing access control, conducting patrols, responding to incidents, preparing reports, supporting emergency procedures and coordinating with police, fire services and other authorities. Candidates should have hotel, resort, commercial security or law-enforcement experience, with supervisory or management exposure preferred. Good knowledge of Malaysian safety regulations, crisis response, investigations and loss prevention is valuable. The role requires strong communication, sound judgment, physical fitness, integrity and the ability to remain calm under pressure. Shift work, weekends and public holidays are normally expected, along with professional guest service and strict confidentiality.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its Malaysian properties are known for high-end accommodation, restaurants, meetings, leisure facilities and service-focused guest experiences. The company places strong emphasis on Asian hospitality, employee development, operational standards and creating memorable stays for guests. Security teams work closely with front office, engineering, housekeeping, food and beverage, human resources and local authorities to maintain a safe and welcoming environment. Depending on the vacancy, the position may be based at a city hotel or resort, with responsibilities covering guests, colleagues, contractors, visitors, emergency preparedness and property protection.

Destination Guide

Malaysia offers varied opportunities in hospitality, tourism, security, engineering, food and beverage, finance and administration, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and resort areas. Popular island destinations such as Langkawi, Penang, Redang and Tioman provide a relaxed lifestyle, beaches, water activities and strong tourism communities, while cities offer better transport and broader services. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Living costs are generally moderate, but island accommodation and transport can be higher. Foreign employees usually need an employment pass arranged and sponsored by the employer before working. Bring certified qualifications and employment records, and confirm medical, immigration, accommodation and relocation support directly with Shangri-La.